Personal Information used at www.aerotools.com
Aero Industrial Tool uses personal information to enhance the overall shopping experience by providing you with better customer care. Positive customer identification allows us to contact the customer and ensure all their needs are met and handled appropriately and accurately. Benefits you may receive by allowing us to keep your personal information on hand include:
Secure customer information that is not compromised or shared.
Aero Industrial Tool will not sell, trade, share or rent your email address to anyone. We will only use your email address for communications related to order activity at www.aerotools.com. We respect your email address as private information and will do everything reasonable to protect information accordingly.
All activity at www.aerotools.com is subject to this policy. If you prefer to not have this information stored please contact us at (941)379-5444. We are happy to accommodate your request and can take your order outside of the website.
Our goal is to protect your privacy.
Please note: There are no carrier (UPS, Fed Ex etc.) pickups on Saturday, Sunday or holidays. The day your order is placed as well as Saturday, Sunday and holidays are not counted toward transit days. Although USPS has regular mail delivery on Saturday, none of the other carriers count Saturday or Sunday as regular delivery dates. If a Saturday delivery is needed for your order or some other critical shipping instruction, contact us by telephone immediately to accommodate your needs.
All domestic shipments are FOB Sarasota, Florida. All International shipments are EX WORKS Sarasota, Florida USA. Purchaser is responsible for all duties and taxes.
Shipments over 20lbs will be charged the carrier's (UPS, FedEx, USPS, etc.) full published shipping rate. (Note: This includes all Canada orders)
Expedited shipping costs will be the responsibility of the purchaser.
Duties, taxes, customs and brokers fees are the responsibility of the purchaser. Return duties, taxes, customs and brokers fees are the responsibility of the purchaser in the event of a return.
All customers agree to allow any additional or delayed freight, duties or customs charges related to their order whether faxed, emailed, telephoned or ordered on line, to be charged to their credit card and if credit card is unavailable, will promptly pay any invoice to Aero Industrial Tool including any fees associated with collection of said unpaid funds.
Customers may return new stocked items that are unused within 30 days of purchase for a 100% product refund. All freight, custom and duty charges incurred in transaction are the responsibility of the customer. In the event that free or discounted shipping was provided at time of purchase, shipping costs will be deducted from any refund. Refunds will be made in the same funds type as the original purchase. No credit will be issued for shipping charges unless the return is a result of our error. Non-stock or Special Order items are not returnable.
We recommend insuring every package sent. Product must be unused, in original packaging, in original condition and without engraving marks. We will do everything we can to make this process as easy as possible.
NOTE: Return must be requested no later than 30 Days after receipt and returned product must be received back no later than 40 days of receipt to qualify for a refund. Most refunds for returned items are processed within 7 business days following receipt at facility.
If the merchandise you ordered has been damaged in transit, you must contact us within 24 hours of receipt. It is imperative that we are contacted immediately in order for the merchandise to be returned and replaced. It is the responsibility of the purchaser to inspect package upon delivery for damage and note any damage to item or packaging. Damages to package that are not noted on bill of lading may void your claim.
General Warranty information:
LIMITED WARRANTY (Internet Purchases)
Aero Industrial Tool will at its option replace or refund the purchase price of products sold by it within thirty days following shipping for items which are defective in materials or workmanship. This limited warranty does not apply to cosmetic finishes on tools or special orders. Return and replacement shipping charges shall be paid by the purchaser. This warranty extends only to the original purchaser and is the sole remedy in the event of defect or otherwise.
Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Pictures are for illustration purposes only. The actual product may vary.